Trust, Safety, Respect, Integrity.
We believe in the Delegation of Authority when it comes to your digital world. If you feel trust is an important part of working with a person or company who enters your digital world, then you should start your relationship with us now. We follow our values, ethics, policies, procedures, and compliance laws, when working with your sensitive information data.
We have developed our infrastructure from the ground up. Partnerships with various technology manufactures and software developers gives us the ability to service our customers in ways that were not possible in the past.
We are your Solutions & Support Provider with skillsets for a wide variety of technologies, web services, home and business networks, and technical support.
Orders requiring physical shipment to your location are shipped no later than 1 business day after the receipt and credit authorization if in stock. Delivery items are shipped via various carriers such as USPS, UPS, FedEx and other global carriers. Delivery time varies depending on your location and the facility where your item is being shipped from; contact your Primary Technologist Professional after placing an order to obtain the estimated delivery time. In rare cases deliveries may be delayed due to weather, acts of war, unavailable vehicle/aircraft or customs inspection. Technology Service Desk cannot be held responsible for these delays. If a shipping company loses your order, we will open an incident report and start the tracing. If an order is not found within 2 business days of the report, Technology Service Desk will resend your order using the same shipping method. Upon receiving a duplicate order, Technology Service Desk requires you to pay for the second order or return the duplicate order back to us at our expense.
Any sales ticket that is opened to inquire about an order will be replied with tracking information and confirmations.
If any items were damaged in transit, we require you to notify us within 5 business days. Items should be returned in their original packaging complete with all accessories and documentation. Once we receive the damaged item, we'll issue a replacement or full refund to you via the same payment method when placing the order and we will reimburse your reasonable return costs.
Due to legal terms of items shipped which is considered "Software" or "Copyright" may not be returned, once the deal has been broke. You may exchange the item if defective for the same "Software" or "Copyright" item.
For physical delivery return including delivery attempts fail policies, see Refund Policy.
Technology Service Desk may sell you downloadable "Software" or "Copyright" items. These items once purchased may not be returned. If you are unsure whether you should purchase one of these products, you should consult with your Technologist Professional.
You agree that we can send you electronic information to the e-mail address that you have provided in your Client Portal. Certain products and services have additional information, procedures or policies for their specific use. The delivery of these notices is effective when sent to you regardless of whether you read the notice. The only method of withdrawing consent to receive notices is to cancel the active order or plan.
Clients who place an order for recurring services such as Memberships, Web Hosting and Web Maintenance are prepaid for each month by the first of every month, unless otherwise stated Due Date for the service. Full payment of the service must be received by us no later than the Due Date to maintain an "Active" status on your account. A receipt e-mail will be sent when your payment has posted to your account. If you encounter any problems or issues with accessing your account, you can submit a support ticket or call us at 321-250-2006.
For cancellations of your service, see Refund Policy.
If you are unhappy with your product, at your own shipping expense may return the product to us within thirty  days of delivery confirmation. In order to receive a full refund, the original packaging, accessories and documentation must be returned with the product. Otherwise, missing information will be documented and a partial refund [not to exceed 40%] will be issued or credited to your account. If a credit is issued on your account, at any time you may request to make a cash withdrawal for the credit by opening an Accounting ticket. Cash withdrawal will be sent via check within 5 business days.
Delivery couriers typically attempt to deliver your order three times. If your order is returned to us, customers will be charged the shipping price plus the return charges for the order and the order's total will be refunded via same method of payment.
Any product beyond the thirty  days will only be handled according to warranty information, if any.
Consult with a Technologist Professional before purchasing any electronic materials or items.
These items contain confidential coding and/or information that you have paid for. Unfortunately, due to legal "Software" and "Copyright" infringements, we are unable to return or refund any fees paid for electronic items. There are no guarantees that the data you received have been or will be destroyed.
Unless stated in a service's terms and conditions, all subscription based services do not contain any termination fees. Any fees that are accessed for terminating your service will only be applied to promotional items covered by your plan or resources that you have used but not yet earned. Services canceled are not eligible by Client to be reinstated or place new order for 9 months.
All fees that have been paid are non-refundable and termination of a service will end as of 23:59:59 on the last calendar day of the calendar month that services have been paid for. Account information is kept in our records for up to two years from the termination date. Any personal, backup, website or any other types of data stored for Client will be deleted from our servers following sixty days of account "inactive" or "suspended" status. Client may request to reinstate or reorder service if they request it within forty-five days of cancellation notice received by us.
The gwentllc.com, gwentllc.net, gizmowexler.com, technologyservicedesk.com, callgizmotoday.com, callgiz.biz, mylivechat.com collects your IP address, browser type and operating system on each visit to every page on the sites. This information is used for internal statistic tracking purposes and is never shared with other entities outside of Technology Service Desk or its other owned companies unless required by law enforcement. Your name and other information is NOT collected unless you specifically provide it for contacting us, logging in or accessing your online account. By providing this information, it will then connect your name to the IP address you're using for our internal identification to communicate with you.
Our online account uses a session cookie and a persistent cookie. The session cookie is used to log in and holds your username and if you are logged in, your password in an encrypted form. The persistent cookie is kept for thirty days and holds your username. If you tick the "Remember me" checkbox when logging in it will also hold your password in an encrypted form. You can delete these cookies if you are using a shared computer and you don't want other users to view your username.
REFERRAL ID COOKIE
Referral ID and gCode is also a cookie based that is stored in your machine. This cookie only tracks the referral ID that you entered in at the website and is associated with your orders to track who referred you.
MY ACCOUNT/CLIENT PORTAL
Your username and IP address are logged every time you log in. For your privacy and security, we recommend that you do not use a public computer or a shared computer. If you do choose to log in on a public or shared computer, make sure you click log out at the end of each session [when possible delete cookies] and close the web browser, otherwise other users may be able to use your identity.
Our site uses passwords to protect you and your data that is available online. Make sure that you use a STRONG [a strong password is a minimum of 8 characters and uses three of the four categories: A-Z, a-z, 0-9, symbols] and keep it safe. Today passwords should be passphrases. You should never share your password with anyone else, either directly or indirectly. If you have other family members or friends as part of your IT account, you may add additional contacts to your account each with their own username and password.
Technology Service Desk is in the business of providing information technology solutions, products services and technical support. Information technology has advanced a great deal and the amount of information collected about you has been increasing. We value your privacy a great deal and our company is all bout 100% trust.
We, as your Solutions and Support Provider, are very concerned about your privacy as well as any confidential information that we obtain from you. Information that we may and will eventually know would include your name, home address, work address, all your telephone numbers, e-mail addresses, ages of you, your family members, your employees, your kids name, social security numbers, bank account numbers, credit card numbers, passwords, pin numbers, knowledge of type of computer data you have, network security settings, your net worth, medical charts/reports and any other information that pertains to you, your family, your business or your employees or anyone else that is associated with your Information Technology Account.
Technology Service Desk does not send e-mails out such as "Spam." We do send bulk e-mails using approved methods for e-mail marketing campaigns. On occasion we will send all of our clients a group e-mail when special offers, price changes, software updates or important issues arise. For clients that have an "active" product/service may subscribe to or unsubscribe to the Technology Service Desk Newsletter. Software updates, service status or important issues will still be communicated with you while you have an active account with us or have had one or more transactions within the last 12 months. If you believe you have received bulk e-mail from us or have received a suspicious e-mail that appears to be fraudulent, please contact us so that we can investigate the matter.
All e-mail messages received from our clients and business partners are kept confidential and are never shared with parties outside of Technology Service Desk or its other owned companies unless required by properly submitted legal notification. E-Mails are not a secure form of communication; never share sensitive data such as your credit card number, banking information, social security or any other personal information through e-mails. This also means do not share your password or account information with your Technologist Professional via e-mail.
To keep communications secure, please go to the My Tickets and either click New Ticket or Check Ticket to submit a message to us or use one of the methods less secure by clicking Contact Us.
The confidential information that we have for each client is considered restricted data and therefore will not be shared, sold, rented or given to anyone outside of Technology Service Desk or its other owned companies. The only information that we share is what is required to properly license software or equipment to you. The information provided to third-party companies for licensing and servicing your account are company name, your first name, your last name, e-mail address, primary billing address, shipping address and telephone number. Independent contractors who perform work on behalf of Technology Service Desk may also receive confidential information about your account on a need to know bases and only the information that directly affects their work in order to complete the service ticket or task requested.
See Law Enforcement for sharing of information based on properly submitted legal notices.
We will not release, rent, lend or sell any restricted information we hold about you unless you consent to the release or we are required to release the information by properly submitted legal notifications. However, when ordering a product or service from Technology Service Desk some vendors require that the service or product purchased must be licensed to the end-user. If you would like to know the company names that require this registration information, contact your Technologist Professional. The information used for registration or to service your account is on a need-to-know bases which may include any or all of the following: company name, first name, last name, your e-mail address, your billing address, your shipping address, your city, your state, your zip code and your telephone number.
Notice of Privacy Practices
Technology Service Desk follows the guidelines for computer, technology and data security from the National Institute of Standards and Technology [NIST], U.S. Department of Commerce and General Data Protection Regulation [GDPR]. Technology Service Desk takes into account the laws and regulations of Health Information Portability and Accountability Act [HIPAA], Personal Information Protection and Electronic Documents Act [PIPEDA], The Federal Information Processing Standards [FIPS], Federal Information Security Management Act (FISMA), Gramm-LeachBliley Act [GLBA] and California Senate Bill 1386 when working with data on any Member’s machine(s).
How/What We Use and Disclose Your Information
Technology Service Desk data that it collects from you are put into categories to help protect your privacy. The five categories that data can fall into are: 1) Public Information; 2) Confidential Information; 3) Sensitive Information; 4) Restricted Information and 5) Top Secret and Secret [clearance required by the US Department of State].
1) Public Information
Hardware and software basic information is considered public records as long as it does not contain any personal identifiable information. Software titles, brands, manufacturer, model, and version you use may be shared as statistical information outside of Technology Service Desk. This information is not sold, leased or rented to anyone outside of Technology Service Desk.
2) Confidential Information
Your company's name, your first name, middle name, last name, street address, city, state, zip code, country, your home street address, city, state, zip code, country, primary phone number, secondary phone number, billing e-mail address, personal e-mail address, any online communications ID, registration details for software, computer and IP addresses. Sharing of this information is permitted only for:
a. licensing a software or service provider;
b. registering purchased or leased equipment;
c. requesting on-site session (provided to on-site Technologist Professional);
d. calling the help or service desk for assistance, request or service;
e. Other reasons for your information to be given out upon legal notifications
3) Sensitive Information
Other contacts, users (family members, friends, employees, associates, etc.), serial numbers, product keys and licenses are considered sensitive information. Sharing of sensitive information is permitted only for:
a. Licensing of software other than primary person/company;
b. Registering for a provider, leasing, purchasing products that require such information;
c. Request warranty work on the specific product requiring this information;
d. Order parts;
e. Technology Service Desk internal tracking;
f. Any technologist professional taking care of your requests or account;
h. On-site technologist professional on a need-to-know basis;
i. Other reasons for your information to be given out upon legal notifications
4) Restricted Information
This information is limited to a select few that directly handles or provides support. Restricted information includes credit card numbers, social security numbers, bank routing numbers, ban account numbers, pin numbers, passwords, medical charts/reports and any other personal information that directly pertains to you, your family members, employees, associates or anyone else that is associated with your data.
5) Top Secret and Secret
Top Secret and Secret data is any data that is classified as national, international or global security information. Access and sharing of this type of information is specified according to the rules, regulations and laws of the US Department of State.
Your Rights to Access and Control Your Information
We want you to know that you have the following rights to access and control your information.
1) Right to access your Technology Service Desk information. You have the right to inspect and obtain a copy of your information that Technology Service Desk has collected about you. You also have the right to direct us to send a copy of your information to a third-party that you have clearly designated.
2) Right to request additional Privacy Protections. You have the right to request that we place additional restrictions on our use or disclosure of your information. If we agree to do so, we will put these restrictions in place except in a situation that requires specific information to complete a request/service ticket you submit. We do not need to agree to the restriction unless 1) the disclosure is for the purpose of licensing, making payment to approved provider or to complete a request/service ticket and is not otherwise required by law, and 2) the information relates only to a specific request/service ticket that you or an authorized contact has paid for with Technology Service Desk. You have the right to revoke the restriction at anytime.
3) Right to request confidential communications. We provide secure chat, secure online portal and secure remote support session. You are also able to request that the communication is not recorded. You have the right to request that we communicate with you about your information by alternative means or via alternative locations. If you wish to receive confidential communications via alternative means or locations, please submit your written request to Technology Service Desk, 230 Midway RV Park, Haines City, FL 33844. You must clearly state that you agree to have communications by another means that, outside of our control, could endanger you and list how or where you wish to receive communications.
Technology Service Desk maintains operational policies prohibiting the disclosure of customer information without the customer's express consent except as required to comply with a pending criminal investigation, a court order, search warrant, summons, discovery request, subpoena, or other legal process served on Technology Service Desk. If you require information regarding a Technology Service Desk customer you must transmit a proper request to our subpoena compliance representative set forth below.
Technology Service Desk will provide only such information as required or permitted by law. Pursuant to the Electronic Communications Privacy Act, 18 U.S.C. 2701 et, seq., Technology Service Desk is prohibited from providing the contents of emails or other electronic communications except under very limited circumstances. Generally a subpoena is required, however for some information a court order or warrant is necessary. Please review applicable federal law before submitting requests for subscriber information.
Retention of Customer Data
Technology Service Desk does not guarantee the existence, accuracy, or regularity of its backup services. Therefore, Technology Service Desk does not retain copies of deleted or sent emails or email logs, although such emails or related information may be available via archived files for a limited period of time. Technology Service Desk does not retain access to electronic communications which are downloaded to the customer's computer or mobile device.
Due to data storage capacity concerns, all websites, all contents contained therein and any archival copy of the same are deleted within seven (7) to ten (10) business days of cancellation or termination of the account. This material is permanently and irrevocably deleted and such files can thereafter no longer be recovered under any circumstances.
Service of Subpoenas and Other Legal Process
Technology Service Desk is headquartered in Haines City, Polk county, FL. In an effort to cooperate with law enforcement and the judicial system, you may transmit your information requests via mail, or personal delivery to the following:
Technology Service Desk
230 Midway RV Park
Haines City, FL 33844
We reserve the right to require formal service of process in any given case. Nothing contained herein shall constitute a waiver of service of process or consent to jurisdiction by the courts outside of the State of Florida.
Notice to Customers
Technology Service Desk reserves the right to notify its customer prior to responding to a civil or administrative subpoena and to delay compliance for up to ten (10) calendar days, in order to allow its customer to move to quash the subpoena or obtain a protective order from a court of competent jurisdiction, except in emergency circumstances or where otherwise required by law. Confidentiality is required by law when complying with criminal investigations and/or grand jury matters.
Costs of Compliance
Technology Service Desk will comply with civil subpoenas only upon payment of its expenses, as follows:
Media Storage Devices (e.g. - CD, DVD, portable drives, etc.): Actual cost.
Mailing / Document Delivery: Actual cost.
Other Costs: Rate determined as incurred.
Technology Service Desk also reserves the right to charge an administration fee to the affected customer, the amount of which is within Technology Service Desk's sole discretion.
Release of Customer Data in Other Circumstances
Notwithstanding the foregoing, Technology Service Desk reserves the right to disclose customer information when we, in our sole discretion, believe that it is reasonable to do so. Such circumstances include, but are not limited to the following:
- Satisfy any legal obligation;
- Investigate fraud;
- Maintain the security of our system(s), servers, datacenters, or properties;
- Operate our services properly;
- Protect ourselves, our customers, and the general public. We specifically reserve the right to disclose any and all necessary information to law enforcement in the event of ongoing criminal activity involving our system, illegal use of our system, and/or child exploitation investigations.